Refund policy

REFUND POLICY

Last updated: 15 October 2026

We want you to be happy with every card you buy from us. This policy explains how to return an item and get a refund. It does not affect your statutory rights as a consumer under UK law.

Changed your mind? 14 days to cancel

You can cancel your order for any reason within 14 days of the day you receive it. To do this:

  1. Email us at sleevedandcached@gmail.com with your order number and the items you want to return.
  2. Send the items back to us within 14 days of telling us. We will confirm the return address by email.

Condition of returns

Please return items in the same condition you received them:

  • Singles: in the sleeve and toploader (or other protection) they were sent in.
  • Graded cards (slabs): with the slab intact, uncracked and without new scratches.
  • Sealed product: unopened, with the factory seal and shrink wrap unbroken.

You are welcome to inspect what you have bought, as you would in a shop. If an item has been handled more than that and has lost value as a result, for example a card that has been creased or damaged, we may reduce your refund to reflect that loss. Opening sealed product removes its value as sealed stock, so if sealed product comes back opened we may reduce the refund by up to its full price.

Return postage

If you are returning something because you changed your mind, you pay the cost of sending it back. We strongly recommend a tracked and insured service, as items are your responsibility until they reach us.

If an item is faulty, damaged, not as described or not what you ordered, we will cover the return postage. Email us first and we will arrange it.

Your refund

We will refund you within 14 days of receiving the items back, or of you showing us proof that you sent them, whichever is sooner. Refunds go back to your original payment method.

  • If you return your whole order, we will also refund the original delivery charge, up to the cost of our cheapest delivery option. If you paid extra for Express, the difference is not refunded.
  • If you return part of an order, we refund the items returned but not the delivery charge.
  • For international orders, we cannot refund import duties, taxes or fees charged by your country's customs. You may be able to reclaim these from the carrier or customs authority.

Faulty, damaged or incorrect items

If something arrives faulty, damaged in transit, not as described or is not what you ordered, please email us within 30 days of delivery with your order number and photos. We will offer a replacement where we have the same item, or a full refund including delivery and return postage. For parcels damaged in the post, please also see our Shipping Policy.

Things we can't refund

  • The contents of booster packs and boxes. Pulls are random, so we can't refund or exchange sealed product based on what was inside once opened.
  • Grading results. If you submit a raw card you bought from us for grading, we can't refund it based on the grade it receives.
  • Cards you have sold or traded to us. Once we have paid you or completed the trade, the sale is final.

Exchanges

Most of our stock is one-of-a-kind, so we don't offer direct exchanges. Please return the item for a refund and place a new order for the item you want.

Late or missing refunds

If you haven't received a refund you were expecting, please check with your bank or card provider first, as refunds can take a few working days to appear. If you still need help, email us at sleevedandcached@gmail.com.